30880 Setting Sun Drive, Bulverde, Texas 1 (800) 347-0737 support@herbmanteas.com
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800 347 0737

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San Antonio, Texas

HERB MAN TEAS – SHIPPING POLICY

Effective Date: November 2025

Business Name: Herb Man Teas (DBA of Khabir’s Herbal Products, LLC)
Mailing Address: P.O. Box 327, Bulverde, TX 78163
Do not ship or return packages to this address. See the Refund Policy for return instructions.
Customer Support: Support@HerbManTeas.com | Text or Call: 1-800-347-0737
Official Correspondence: Khabir@KhabirsClinic.com

1. Processing Time

All orders are freshly prepared and packaged by hand.

  • Orders are typically processed within 1–3 business days (excluding weekends and holidays).

  • Orders placed after 12 PM CST are processed the next business day.

  • Once shipped, you will receive an email confirmation with your tracking details.

During busy periods or sales events, processing times may take slightly longer.

2. Shipping Method & Delivery Time

We currently ship most orders through USPS First Class Mail.

  • Average delivery time after shipment is 3–4 business days.

  • Larger or invoice-based orders (associated with Khabir Southwick consultations) are usually shipped via USPS Priority Mail.

  • We do not offer overnight or express shipping at this time.

3. Order Notifications & Tracking

You will automatically receive:

  • An email when your order ships

  • An email if the shipment is delayed

  • An email on the expected delivery day

  • An email and SMS (if a phone number is provided) when your package is delivered

You can track your order anytime using the link provided in your shipping confirmation.

4. Shipping Restrictions

We currently ship within the United States and to select international destinations upon request.
Customers are responsible for any customs duties, taxes, or import fees for international orders.
Delivery times for international shipments may vary due to customs processing.

5. Delayed or Lost Shipments

If your tracking shows no movement for 7 days or longer, contact Support@HerbManTeas.com or text 1-800-347-0737.
If a package is confirmed lost, we will file a claim with the carrier and send a replacement or issue store credit.

6. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, notify us within 48 hours of delivery by emailing Support@HerbManTeas.com with:

  • A clear photo of the product and packaging

  • Your order number

  • A short description of the issue

We’ll promptly resolve the issue with a replacement or credit.

7. Returns & Refunds

For product return instructions and eligibility, please review our
Refund Policy.

8. Contact Information

Herb Man Teas
P.O. Box 327, Bulverde, TX 78163
Do not ship or return packages to this address.
Customer Support: Support@HerbManTeas.com | Text or Call: 1-800-347-0737
Official Correspondence: Khabir@KhabirsClinic.com

© 2025 Herb Man Teas · A DBA of Khabir’s Herbal Products, LLC (Texas)
Parent Company: Southwick Family Holdings, LLC (Wyoming)

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