HERB MAN TEAS – RETURNS & REFUND POLICY

Effective Date: January 2026

Business Name: Herb Man Teas (DBA of Khabir’s Herbal Products, LLC) Return Address (for product returns only): 30880 Setting Sun Dr., Bulverde, TX 78163 Mailing Address (for correspondence only): P.O. Box 327, Bulverde, TX 78163 Do not send correspondence or payments to the return address. Customer Support: Support@HerbManTeas.com | Text or Call: 1-800-347-0737 Official Correspondence: bradas@pm.me

1. Return Eligibility

We take pride in preparing fresh, high-quality herbal teas, powders, and natural wellness products. Due to the perishable and sanitary nature of these items, our return policy adheres to strict health and safety standards in compliance with federal regulations under the FDA and FTC, as well as applicable state laws in Texas and Wyoming. Returns are not required by law but are offered at our discretion to ensure customer satisfaction.

• Returns must be requested within 14 days of delivery.
• Only unopened, sealed products in original condition are eligible for return.
• Opened, used, or tampered items cannot be returned or refunded for health and safety reasons.
• Custom blends and personalized Ayurvedic formulas are non-returnable.

We reserve the right to deny returns that do not meet these criteria or appear abusive.

2. Refund Options & Restocking Fee

Approved returns are subject to a 20% restocking fee to cover handling and inspection costs. This fee is clearly disclosed in compliance with FTC guidelines on transparent pricing and refund policies.

• The fee is waived if you choose store credit instead of a refund.
• Shipping charges are non-refundable, unless the return is due to our error (e.g., damaged or incorrect items).
• Refunds will be issued only after the returned items are received and inspected to confirm eligibility.

In accordance with federal and state consumer protection laws, we do not engage in deceptive practices; all policies are clearly stated prior to purchase.

3. Return Shipping Instructions

Customers are responsible for return shipping costs unless the return is due to our error, in which case we may provide a prepaid label. This aligns with standard U.S. e-commerce practices under FTC rules, where sellers are not required to cover return shipping for buyer-remorse returns.

To initiate a return:

1. Email Support@HerbManTeas.com with your order number and reason for return.
2. Wait for confirmation and approval before sending your package.
3. Ship the product securely using a trackable carrier to: Herb Man Teas – Returns 30880 Setting Sun Dr. Bulverde, TX 78163

We recommend insuring the package, as we are not responsible for items lost or damaged in transit during customer-paid returns.

4. Processing Time for Refunds

Once your return is received and inspected (typically within 2–3 business days), refunds are processed within 5–7 business days.

• Refunds are issued to the original payment method or as store credit upon request.
• Shipping fees, taxes (where applicable), and discount codes cannot be refunded or re-issued.

This timeframe complies with payment processor standards and FTC guidelines for prompt refunds. If a refund is delayed beyond this period, we will notify you promptly.

5. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect due to our error, contact us within 48 hours of delivery to qualify for a resolution under federal warranty and consumer protection laws (e.g., implied warranty of merchantability). Provide:

• A clear photo of the product and packaging.
• Your order number.
• A brief description of the issue.

We will promptly ship a replacement at no cost to you and may provide a prepaid return label for the incorrect or damaged item. If a replacement is unavailable, we will issue a full refund, including original shipping costs.

6. Order Cancellations & Modifications

• Orders can be modified or canceled within 24 hours of placement if they have not yet been processed or shipped.
• Once an order has been fulfilled or shipped, it cannot be canceled and must follow the return policy above.

For unshipped orders beyond 24 hours, cancellations may be subject to a processing fee if preparation has begun. This policy ensures compliance with FTC rules on order fulfillment and avoids deceptive practices.

7. Product-Specific Guidelines

• Loose-Leaf Teas & Herbal Blends: Only unopened, sealed bags are returnable.
• Powders & Formulas: Non-returnable once opened due to contamination risks.
• Oils or Extracts (if applicable): Non-returnable once opened.
• Custom Formulas: Non-returnable and non-refundable, as they are tailored to individual specifications.

These restrictions are in line with FDA guidelines for food and dietary supplements to prevent health risks.

8. How to Start a Return

1. Email Support@HerbManTeas.com or text 1-800-347-0737 with your order number and reason for return.
2. Await confirmation and approval (typically within 1–2 business days).
3. Ship your return securely using a trackable carrier to the address above.
4. Once received and inspected, your refund or store credit will be processed within 5–7 business days.

9. Contact Information

Herb Man Teas Return Address: 30880 Setting Sun Dr., Bulverde, TX 78163 Mailing Address: P.O. Box 327, Bulverde, TX 78163 Customer Support: Support@HerbManTeas.com | Text or Call: 1-800-347-0737 Official Correspondence: bradas@pm.me

© 2026 Herb Man Teas · A DBA of Khabir’s Herbal Products, LLC (Wyoming limited liability company with principal place of business in Texas) Parent Company: Southwick Family Holdings, LLC (Wyoming)