HERB MAN TEAS – RETURNS & REFUND POLICY

Effective Date: November 2025

Business Name: Herb Man Teas (DBA of Khabir’s Herbal Products, LLC)**
Return Address (for product returns only): 30880 Setting Sun Dr., Bulverde, TX 78163
Mailing Address (for correspondence only): P.O. Box 327, Bulverde, TX 78163
Do not send correspondence or payments to the return address.
Customer Support: Support@HerbManTeas.com | Text or Call: 1-800-347-0737
Official Correspondence: Khabir@KhabirsClinic.com

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1. Return Eligibility

We take pride in preparing fresh, high-quality herbal teas, powders, and natural wellness products. Because of the perishable and sanitary nature of these items, our return policy follows strict health-safety standards.

• Returns must be requested within 14 days of delivery.

• Only unopened, sealed products in original condition are eligible for return.

• Opened, used, or tampered items cannot be returned or refunded.

• Custom blends and personalized Ayurvedic formulas are non-returnable.

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2. Refund Options & Restocking Fee

• Approved returns are subject to a 20% restocking fee.

• The fee is waived if you choose store credit instead of a refund.

• Shipping charges are non-refundable.

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3. Return Shipping Instructions

Customers are responsible for return shipping costs unless otherwise authorized. We do not provide prepaid labels for standard returns.

To return an item:

1. Email Support@HerbManTeas.com with your order number and reason for return.

2. Wait for confirmation before sending your package.

3. Ship the product securely using a trackable carrier to:
   Herb Man Teas – Returns
   30880 Setting Sun Dr.
   Bulverde, TX 78163

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4. Processing Time for Refunds

Once your return is received and inspected, refunds are processed within 5–7 business days.
Refunds are issued to the original payment method or as store credit upon request.
Shipping fees and discount codes cannot be refunded or re-issued.

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5. Damaged or Incorrect Orders

If your order arrives damaged or a mistaken item was sent, contact us within 48 hours of delivery with:

• A photo of the product and packaging

• Your order number

• A brief description of the issue

We will ship a replacement immediately and, depending on the situation, may provide a return label for the incorrect item so it can be sent back to us.

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6. Order Cancellations & Modifications

• Orders can be modified or canceled within 24 hours of placement if they have not shipped.

• Once an order has been fulfilled or shipped, it cannot be canceled and must follow this return policy.

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7. Product-Specific Guidelines

• Loose-Leaf Teas & Herbal Blends: Only unopened, sealed bags are returnable.

• Powders & Formulas: Non-returnable once opened.

• Oils or Extracts (if applicable): Non-returnable once opened.

• Custom Formulas: Non-returnable and non-refundable.

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8. How to Start a Return

1. Email Support@HerbManTeas.com or text 1-800-347-0737 with your order number and reason for return.

2. Await confirmation and approval.

3. Ship your return securely using a trackable carrier to the address above.

4. Once received and inspected, your refund or store credit will be processed within 5–7 business days.

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9. Contact Information

Herb Man Teas
Return Address: 30880 Setting Sun Dr., Bulverde, TX 78163
Mailing Address: P.O. Box 327, Bulverde, TX 78163
Customer Support: Support@HerbManTeas.com | Text or Call: 1-800-347-0737
Official Correspondence: Khabir@KhabirsClinic.com

© 2025 Herb Man Teas · A DBA of Khabir’s Herbal Products, LLC (Texas)
Parent Company: Southwick Family Holdings, LLC (Wyoming)